FAQ

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

- Crimea, Luhansk, and Donetsk regions in Ukraine

- Russia

- Belarus

- Ecuador

- Cuba

- Iran

- Syria

- North Korea 

Due to impact related service disruptions, our shipping carriers also don’t offer international shipping to the following countries:

- Afghanistan

- Bhutan

- Brunei

- Chad

- Laos

- Libya

- Mongolia

- Samoa

- South Sudan

- Turkmenistan

- Yemen

The list of countries where our shipping carriers don’t offer international shipping may change. You can always review the up-to-date list on the USPS homepage.

We would of course like to ship to all countries, however, the carrier we are using does not currently allow us to do so.

This collection will be available for at least 3 weeks. We will announce on Social Media and on the Website at least 1 week before taking it offline.

To pay using WeChat, please follow these steps: [UPDATED: 01-25-2023]

1. Click on the "purchase" button.

2. Choose payment option "Viva Wallet Smart Checkout"

3. Follow the prompts to login to your WeChat account.

4. Confirm the payment and wait for the payment confirmation..

Please note that you will need to have an active WeChat account in order to complete the payment. If you have any question or issues, please do not hesitate to contact us.

Unless indicated otherwise, all items listed in the shop are in stock and should reach you within 3-20 days after ordering!

Becky is wearing a size S in the pictures.

You can find the size chart by scrolling down on the individual product pages and clicking on “size chart”.

Just added Payment options: [UPDATED: 01-25-2023]:

- Union Pay

- WeChat (VivaWalletSmartCheckout)

- Alipay

- Grabpay

-Payco

We currently accept: Paypal, Visa, Shop Pay, MasterCard, Maestro, Google Pay, Apple Pay, Credit Card, AMEX, Bancontact, Ideal, Klarna and Klarna Sofort, Klarna Rates, PayCo, Afterpay Rates. If we currently aren’t offering your preferred payment option, please reach out to us at support@bonbonclo.com

Typically, shipping information is sent to the email provided at the time of purchase. If you have not received shipping information within a few business days of your purchase, please check your spam or junk folder in case the email was incorrectly filtered. If you still cannot locate the shipping information, please contact our customer service team for assistance. They will be able to provide you with an update on the status of your order and any relevant tracking information.